RETURNS & REFUND
At Harthmere, your satisfaction is our priority. We want every piece you receive to bring warmth and beauty into your home.
If you are not completely satisfied with your purchase, please contact our customer support team before returning any item.
Email: support@harthmere.com
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- Items must be unused and in their original condition.
- Items must include the original packaging and accessories.
- Return requests must include your order number and a clear description of the issue.
Please contact us before sending any return. Returns sent without prior approval may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos or videos showing the issue
We will review your request and provide a suitable solution, including a replacement or refund when applicable.
Refunds
Once your return is received and inspected, we will notify you about the status of your refund.
Approved refunds will be processed within 5–7 business days.
Please allow additional time for your bank or payment provider to complete the transaction.
Original shipping fees are non-refundable.
Return Conditions
Returns may not be accepted if:
- The item has been used, damaged, or altered.
- The item is missing original packaging or accessories.
- The return request is made after the eligible return period.
Order Cancellations
If you need to cancel your order, please contact us within 24 hours of placing your order.
Once an order has been processed or shipped, cancellation requests cannot be guaranteed.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Harthmere Customer Support
Email: support@harthmere.com